Last Updated: March 14, 2026
Privacy Policy
Adelphe Connect (“we”, “our”, “us”) operates the Adelvina Menopause Support mobile application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our App. Please read this policy carefully. By using the App, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
1.1 Personal Information
When you create an account, we collect:
Full name — to personalise your experience
Email address — for account authentication, communication, and password recovery
Password — stored in encrypted form; we never have access to your plain-text password
1.2 Health and Wellness Data
To provide personalised menopause support, you may voluntarily provide:
Menopause stage and symptoms
Health goals and preferences
Wellness tracking data
Responses to health assessments and questionnaires
Important: The App is not a medical device and does not provide medical diagnosis or treatment. All health-related features are for informational and wellness support purposes only.
1.3 Payment Information
Subscription payments are processed by Stripe, a PCI-compliant third-party payment processor. We do not store your credit card number, CVV, or full payment details. Stripe may collect your card details, billing address, and email. Please review Stripe’s Privacy Policy for details on how they handle your payment data.
1.4 Usage Data
We automatically collect certain information when you use the App, including device type, operating system, app version, pages and features accessed, crash reports, and general usage patterns. This data is used solely to improve the App’s performance and user experience.
2. How We Use Your Information
We use the information we collect to:
Provide, maintain, and improve the App and its features
Personalise your menopause wellness experience
Process subscription payments and manage your account
Send transactional emails (account verification, password resets, payment confirmations)
Respond to your enquiries and provide customer support
Monitor and analyse usage trends to improve the App
Protect against fraud, unauthorised access, and other illegal activities
Comply with legal obligations
3. How We Share Your Information
We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:
Service Providers: We use trusted third-party services to operate the App, including Supabase (database and authentication), Stripe (payment processing), and Resend (transactional emails). These providers access your data only to perform services on our behalf and are contractually obligated to protect it.
Legal Requirements: We may disclose your information if required by law, regulation, legal process, or governmental request.
Safety: We may share information when we believe in good faith that disclosure is necessary to protect your safety or the safety of others, or to investigate fraud.
4. Data Storage and Security
Your data is stored securely using Supabase, which provides enterprise-grade security including encryption at rest and in transit, row-level security policies, and regular security audits. While we implement commercially reasonable safeguards, no method of electronic storage or transmission is 100% secure. We cannot guarantee absolute security of your data.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
Access: Request a copy of the personal data we hold about you.
Correction: Request that we correct inaccurate or incomplete data.
Deletion: Request that we delete your personal data. You can delete your account at any time from the App’s Settings screen, which will remove your profile and associated data.
Portability: Request a copy of your data in a structured, commonly used format.
Objection: Object to the processing of your personal data in certain circumstances.
Withdraw Consent: Withdraw your consent at any time where we rely on consent as the legal basis for processing.
To exercise any of these rights, please contact us at support@adelpheconnect.co.uk.
6. UK GDPR and Data Protection
If you are located in the United Kingdom, we process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. The lawful bases for processing your data include: performance of a contract (to provide you with the App’s services), consent (for optional health data you choose to share), and legitimate interests (to improve and secure the App).
7. Data Retention
We retain your personal data for as long as your account is active or as needed to provide you with the App’s services. If you delete your account, we will delete or anonymise your personal data within 30 days, unless we are required to retain it for legal, accounting, or regulatory purposes.
8. Children’s Privacy
The App is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete that information promptly.
9. Third-Party Links
The App may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party services you access through the App.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy within the App and updating the “Last Updated” date above. Your continued use of the App after any changes constitutes your acceptance of the revised policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Adelphe Connect
Email: support@adelpheconnect.co.uk
Website: www.adelpheconnect.co.uk